Counselling and Support

If your gambling becomes a problem, please ask one of our staff for help or contact your free, independent and confidential state-based counselling services by calling 1800 858 858 or visiting www.gamblinghelponline.org.au.

ALH Hotels Responsible Gambling Code of Conduct (Victorian Venues)

ALH Hotels is committed to providing the highest standards of customer care and responsible gambling. As part of this commitment, we have made available the following documents.

Responsible Gambling Code of Conduct (Victorian Venues) (English)

Arabic | Italian | Greek | Simplified Chinese | Spanish | Turkish | Vietnamese

Responsible Gambling Customer Information (South Australian Venues)

For a copy of the responsible gambling information that is found in our hotels, please click here.

Our South Australian customers are encouraged to see the problem gambling website for further gambling help resources in their state: www.problemgambling.sa.gov.au

Don’t let the game play you. Stay in control. Gamble responsibly.

PLAY YOUR WAY

YourPlay gives you the power to keep track of how much money and time you are spending as you play the pokies in venues across Victoria.

You can also use YourPlay to set limits on the money and time you spend on the pokies and you can set your own personal messages or reminders too.

When registering for YourPlay, ask a staff member at your local venue to add YourPlay to your pub+ physical card, so you can use both at the same time.

YourPlay is a free personal information system and it's completely confidential. For more information and to register visit yourplay.com.au or call 1300 838 031.