We provide a safe, friendly environment in which all hotel customers can socialise and enjoy themselves in a good atmosphere.
We provide good value, good quality meals and family-friendly dining experiences.
We believe we have a shared responsibility, along with individuals, families, communities and governments, to ensure responsible behaviour.
We do not conduct promotions that encourage irresponsible drinking.
We have a whole-of-business commitment to responsible gaming and we put in place targeted measures at our venues seeking to minimise harm and problem gambling.
Where we are permitted to do so, we offer and promote voluntary pre-commitment – a system that helps players stick to their limit by nominating maximum spending or time limits on gaming machines.
We train our staff to be aware of behaviour that may indicate gambling problems and to provide appropriate customer care. We require all ALH hotel managers and RG hosts to complete additional advanced responsibility gambling training.
We partner with expert groups and specialists who can help staff and patrons deal with problem gambling, including Gamblers’ Help (Australia’s leading professional counselling service) and Relationships Australia.
We ensure that ATMs and EFTPOS units, where approved, are provided for the convenience of all patrons in a safe, central location and not in gaming areas.
We do not serve complimentary alcohol in gaming rooms.
We support local communities in numerous ways, including working with charities to raise money through our hotels.
We conduct internal and external reviews and audits to ensure we deliver on our commitment to be one of Australia’s most responsible operators of hotels.
Updated August 2023